Return Policy

Last updated: July 14, 2026

At Yozcoffee, we want every order to arrive in perfect condition and work beautifully with your coffee setup. If something isn't right, this policy walks you through everything you need to know before sending an item back: return eligibility, shipping costs, refund timing, exchanges, and how to reach us.

Return window

You have 30 calendar days from the delivery date to request a return. Requests made after 30 days may not be accepted unless applicable law requires otherwise.

Return eligibility

We accept returns for both defective and non-defective items, including if you changed your mind, ordered the wrong product, or found it wasn't right for your brewing setup.

To qualify for a standard return, the item must be unused, clean, and in its original packaging, with all accessories, manuals, tags, filters, charging cables, parts, and packaging materials included.

Items that cannot be returned

Unless an item arrives defective, incorrect, or damaged, we cannot accept returns for:

• Items that have been used, washed, altered, damaged after delivery, or are no longer in resaleable condition.
• Coffee tools or accessories that have come into contact with coffee grounds, milk, water, oils, or other consumables in a way that raises hygiene or safety concerns.
• Items missing their original packaging, accessories, manuals, tags, filters, charging cables, or parts.
• Personalized, customized, clearance, final-sale, or special-order products clearly marked as non-returnable.
• Gift cards, where offered.

Damaged, defective, missing, or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective, missing parts, or different from what you ordered, email us right away at support@yozcoffee.com. To help speed up carrier or fulfillment review, we recommend reporting visible damage, missing items, or incorrect items within 7 days of delivery. This recommendation does not shorten the 30-calendar-day return window or any rights available to you under applicable law. Please include your order number and clear photos or video showing the issue, the packaging, and the shipping label where available.

After reviewing, we may offer a refund, replacement, store credit, or another suitable resolution. If the return results from our error or a product defect, Yozcoffee covers the approved return shipping cost.

12-month limited warranty

Every product from Yozcoffee is backed by a 12-month limited warranty covering defects in materials or workmanship under normal, intended use for 12 months after delivery.

The warranty does not cover normal wear, accidental damage, misuse, improper cleaning or installation, use with incompatible equipment, unauthorized modification or repair, consumable parts, or cosmetic differences that don't affect function. To request warranty support, email support@yozcoffee.com with your order number and clear photos or video of the issue. After review, Yozcoffee may provide troubleshooting, repair, replacement, or a refund, as appropriate and subject to applicable law.

The 12-month limited warranty is separate from the 30-calendar-day return window and does not limit any rights available under applicable law.

How to request a return

1. Email support@yozcoffee.com within 30 days of delivery.
2. Tell us your order number, the item you'd like to return, and the reason, and attach photos or video if the item is damaged, defective, missing parts, or incorrect.
3. Wait for our return authorization and instructions before sending anything back.
4. Once approved, pack the item securely with all original accessories, parts, and packaging materials.
5. Ship the package to the return address our support team provides.

Returns sent without prior authorization, to the wrong address, or without enough information to identify the order may be delayed, refused, or returned to sender.

Return shipping costs

Returns are made by mail. Unless a return is due to our error or a product defect, customers are responsible for return shipping costs. If we approve a return because we sent the wrong item, the item arrived defective, or another Yozcoffee error caused it, we'll cover return shipping, either with a prepaid label or another approved arrangement confirmed by email.

Please wait for return authorization before shipping anything back. Return shipping costs paid by the customer are non-refundable unless the return is due to our error or a product defect.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5-10 business days of inspection.

Your bank, card issuer, or payment provider may need extra time to post the refund to your account. If you return only part of an order, we'll refund the eligible returned items. Yozcoffee covers customs duties, import taxes, brokerage fees, and local import charges; if a carrier or customs authority asks you to pay any of these, contact us before paying so we can review and handle it.

We do not charge restocking fees on approved returns.

Exchanges

We don't offer direct exchanges. For a different size, color, or style, please return the original item first, then place a new order for the one you want.

Order cancellations

Need to cancel an order? Email support@yozcoffee.com as soon as possible. We can cancel and refund an order only before it has been processed for shipment. If it has already shipped, you can request a return after delivery under this policy.

Contact us

For any return or refund questions, reach Yozcoffee customer support at support@yozcoffee.com. Our hours are Monday-Friday, 9:00 AM-6:00 PM Washington, D.C. time (Eastern Time), and we usually reply within 1 business day.