Frequently Asked Questions

Yes. All orders include free standard shipping during Shopify checkout before payment. No minimum order value or promo code is required. If no shipping method is shown for your address, we cannot ship that order at this time.

Yozcoffee accepts major credit cards and PayPal through secure, encrypted checkout. You can read more on our Payment Policy.

Yes. After payment is processed, Shopify sends an order confirmation email with your order details. Please keep that email for your records.

Contact us as soon as possible with your order number. We will try to help before processing begins, but changes or cancellations cannot be guaranteed after an order has been processed or shipped.

Yozcoffee, as the seller, is responsible for customs duties, import taxes, brokerage fees, local taxes, and other import-related charges required by the destination country or region. If a carrier or customs authority asks you to pay them, contact us before payment. See our Shipping Policy for details.

Processing usually takes 1-2 business days before dispatch. Estimated delivery time depends on your destination and the shipping method shown at checkout.

When tracking is available, the tracking link is sent by email. You can also sign in to your account to review recent order details.

Eligible items can be returned within 30 days. Please review the Return Policy before sending anything back.

Yozcoffee ships to destinations available during checkout. If your country or region cannot be selected, we cannot ship there at this time. Country-specific delivery estimates are listed in our Shipping Policy.

Tracking may take 24-72 hours to update after the carrier receives your package. If there is still no movement after that period, contact us with your order number and tracking number.

Contact support@yozcoffee.com as soon as possible. For faster carrier review, report visible damage or missing items within 7 days of delivery, and a potentially lost package within 7 days after the estimated delivery window. This recommendation does not shorten the 30-day return window or any rights available under applicable law.

Check the product page for size, compatibility, and usage notes. If you are comparing espresso tools, filters, kettles, or accessories, contact us with your machine or brewing method.

Use the Contact Us page and include your order number, photos if relevant, and a short description of the issue. Our support hours are Monday-Friday, 9:00 AM-6:00 PM Washington, D.C. time (Eastern Time).

Every product purchased from Yozcoffee includes a 12-month limited warranty covering defects in materials or workmanship during normal, intended use for 12 months after delivery. It does not cover normal wear, accidental damage, misuse, improper cleaning or installation, incompatible equipment, unauthorized modification, consumable parts, or cosmetic differences that do not affect function. See our Return Policy for the full terms.

You can contact Yozcoffee before checkout for product questions. We can help compare practical options for daily brewing, espresso prep, pour-over, or portable coffee setups.

Check the Product Details section on each product page for available dimensions, materials, capacity, compatibility, and other specifications. Compare those details with your machine or brewing setup before ordering.

Slight differences can occur because of lighting, screen settings, production batches, and the natural grain of wood components. These variations do not normally affect product function.

Follow the care information supplied with the product and clean food-contact surfaces after use. Avoid abrasive cleaners, and do not immerse electrical products or components unless the product instructions specifically allow it.